Bar Setting Customer Service - Latest Comments

Re: USPS Follow-Up

Fitness Master — Sat, 04 Sep 2010 19:53:10 -0000

One year after, same date but same response ....
"The U.S. Postal Service was electronically notified by the shipper on September 02, 2010 to expect your package for mailing. This does not indicate receipt by the USPS or..... "

No update yet... I thnk it will be updated after its delivery ... as usual.

Re: What Are You Hiding?

Erica McGillivray — Tue, 27 Oct 2009 17:25:55 -0000

I can see certain product development being kept secret (depending how open source you are) and also being aware that when it comes to product, you have to hit the PR at the right moment. For example, the company I work for makes outdoor clothing and just unveiled this morning our Fall 2010 line to sale reps. However, the customer doesn't really care about Fall 2010 right now as they're just buying Fall 2009 in stores.

I know on my last job hunt, I really craved more information about how the companies I was apply to were ran. I wanted that insider knowledge of what it was really like because I've been burned/felt duped before when it came to culture, office expectations, hierarchies, etc.

Re: Social Media Example: SpringPad

Jeff Harbert — Tue, 27 Oct 2009 17:14:30 -0000

Thanks Eric! Yep, they are working now. I've had a great interactive experience with springpad today.

Re: Social Media Example: SpringPad

ericdfields — Tue, 27 Oct 2009 15:59:21 -0000

Hey we had some issue with the videos this morning, but I assure you they're working now.

Thanks for your interest in springpad!

Re: What Are You Hiding?

Jeff Harbert — Tue, 27 Oct 2009 13:06:37 -0000

I wonder how much simple awareness is to blame, like you pointed out. We definitely need to make management aware of these new tools & services, like Twitter. Also, Get Satisfaction is being used to great effect.

As an aside, this question of "What would your customers think?" keeps going through my head. I've been trying to think of what companies should keep secret from the public/their customers. The answer is, not very much.

Re: What Are You Hiding?

Erica McGillivray — Mon, 26 Oct 2009 18:20:40 -0000

I'd love to see this enacted. I wish everyone in my company was involved in Facebook. I find I often have to forward customer/business partners comments to others in the company because they just aren't aware the conversation's happening.

Re: Human Resources, Payroll, and Customer Service

Sthrngal — Mon, 19 Oct 2009 15:17:52 -0000

There is good HR and bad HR - so lets emulate the GOOD HR. The one that motivates, educates and enriches the employee experience within a company - while abiding by our rules and regulations, when we have to.

Like the customer service experience, its all about common sense resolution to issues.